Amazon vs. barnes & noble has taken the business world by storm by identifying a  market that was perfect for the virtual world. It is hailed as the top  pure web-based business in existence, yet it has had difficulty becoming  profitable. Barnes & Noble is also a retail book seller with an  online presence that accounts for approximately 10% of their revenues.  They are the number-one book seller in the U.S.

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In no less than 100 words, compare and contrast the service design of and Barnes & Noble, giving specific examples of their  similarities and differences. Make a substantive response to at least  two of your classmates’ postings.


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