Patient satisfaction in quality improvement
Evaluate the role and importance of patient satisfaction.
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds.
You started inviting various members of the organization to join you in the Quality Improvement development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.
Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.
Emails are typically formatted in the following way:
- Begin with a greeting
- Thank the recipient
- State your purpose
- Add your closing remarks
- End with a closing
Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.
APA formatting for the email, and proper grammar, punctuation, and form is required.